I’ve forgotten the combination to my standard combination lock. How do I obtain the combination?
Confirm that your lock has a Serial# and contact the institution that provided you with the lock. Using the Serial# they can look up your combination on their charts. Another option is to print the Lost Combination Form and complete it as indicated. Take a photocopy of the back of your lock showing the serial# and additionally write the serial# on the page so it is legible. Send the pages to Fax: 905-660-6313, 1-888-703-2948 or Mail: Padlock Distributors, 665 Millway Ave., Unit 48, Concord, ON L4K 3T8.
Note: Padlock Distributors will not provide lost combinations if you are unable to provide a photocopy of the serial#. Delivery is approximately 4 to 5 weeks from the time we receive your request.

How may I obtain my lost combination when my lock is attached to my locker, bike, cabinet, etc?
Padlock Distributors will not provide lost combinations if you are unable to prove ownership. You must be able to photocopy the back of your lock and submit it and the Lost Combination Form as explained above.

My school has combination locks and we have lost the chart(s) that lists all the serial numbers and their corresponding combinations. How can we obtain a new chart(s)?
To obtain new combination charts, simply place an order with us. To place an order or obtain pricing, please use the Chart Request Form. If you are using the Locker Manager software, please use the Locker Manager Chart Request Form. Note: Combinations for Dudley products can be provided for the last 10 years only. Combinations for American Lock products may be limited. Delivery is approximately 4 to 5 weeks from the time we receive your request.

Our school has combination locker locks that are no longer functioning. Will you replace them?
If you are a Padlock Distributors customer we are happy to respond to your lock replacement requests. Master Lock, American Lock and Dudley locker locks are warranted to be free from manufacturing defects. Simply fill out the Product Defect Return Form and mail it to us with your lock(s). Replacements will be shipped to you free of charge. Warranty will not cover locks that the manufacturer deems abused, altered, damaged, misused, cut, worn or without mechanical defect. All defective locks must be returned freight or postage prepaid. Collect shipments will not be accepted. Delivery is approximately 4 to 5 weeks from the time we receive your request.

I have a combination lock on my locker that has a keyway in the front or the back. Is it possible to get a key for my lock?
These locks are registered to a particular business or school and the keys are reserved for their use only. Yes, it is possible to purchase up to 12 additional keys if you are the registered end user. Simply place an order for the keys. See "Keys" (For Master Keyed Combination Locks and Keyed Locks) in the upper left menu.

What is the dialing sequence to open a standard combination lock?
Please see the Master Lock video “Help Opening a Combination Lock”.

I’ve heard not all lubricants are suitable for lock maintenance. Is this true?
Never use an oil, dry graphite or silicone lubricant. Oil attracts dust and both oil and excess graphite can interfere with the moving parts and mechanisms of padlocks. We recommend a dry lubricant such as TFE Dri Lubricant. Click on “Lubricant” in the upper left menu.